Returns & Exchanges

At Ellis Mfg, we stand behind the quality of our products and offer a 30-day window for returns on all standard items in original condition. We aim to ensure every customer is completely satisfied with their purchase through a transparent and efficient exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all components and manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our main distribution center.

• 4.
  Inspection and Refund

  Once our quality control team inspects the returned goods, your refund or exchange will be processed within 5-7 business days.