Frequently Asked Questions
Everything you need to know about shopping with Ellis Mfg
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping items back.
Do you offer bulk or wholesale discounts?
Yes, Ellis Mfg provides tiered pricing for high-volume orders. Please reach out to our sales department via the contact form for a custom quote on bulk quantities.
How can I track my order status?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure checkout experience.
Are your products covered by a warranty?
All Ellis Mfg products come with a one-year limited warranty against manufacturing defects. This ensures you receive the high-quality industrial standards you expect from us.